Question 1

Order Process & Shipping

Accepted Answer

Standard Turnaround
Most orders deliver within one week of approval. Same or next-day turnaround is often available for in-stock materials.
​
Inventory & Availability
If your specific requirements are not in stock, it may take 7 to 10 days to arrive. Once available, your order follows the standard turnaround above.
​
How it works
Contact us with your shape, size, and material.
Send your artwork.
We print and deliver physical samples for your approval.
Production begins once approved.
​
Direct, 1 on 1 service from start to finish.

Question 2

Can I See a Proof Before Printing?

Accepted Answer

Yes. We provide free custom physical samples before full production.

This allows you to see your exact label in person, with accurate color, finish, and sizing, not just a digital preview.

Once approved, production begins with full confidence in the final result.

Question 3

What File Formats Are Accepted?

Accepted Answer

We recommend submitting a high resolution PDF for the best print quality.

We also accept PNG, JPEG, and Adobe Illustrator files.

A proof will be provided before production. Please review it carefully, as approved artwork is printed as is.

Question 4

What Is Your Refund or Cancellation Policy?

Accepted Answer

Local deliveries within the Ottawa area are handled directly by Zengon at no additional cost, with same day and next day options available.

Orders outside this area are shipped via Canada Post, with rates based on package size and destination.

Question 5

How Are Shipping and Delivery Handled?

Accepted Answer

Local deliveries within a defined radius of Ottawa are personally handled by Zengon at no additional cost. Orders outside this area are shipped using Canada Post, with shipping costs calculated based on package size and destination. If you have specific delivery needs or questions, please contact us before placing your order.

Question 6

Do You Offer International Shipping?

Accepted Answer

International shipping is not offered as a standard option.

However, select orders can be arranged depending on size and requirements.

Contact us to review available options.

Question 7

How Can I Contact Zengon?

Accepted Answer

You can reach us through the contact form, or directly by phone, text, WhatsApp, or email.

All inquiries are handled directly with fast, clear communication.

Question 8

How Do You Ensure Product Quality?

Accepted Answer

Every order is reviewed throughout production to ensure consistent color, alignment, and finish.

If anything does not meet standard, it is corrected before your order is completed.

Connect With Zengon

Frequently asked questions