REFUND POLICY
Due to the custom nature of Zengon’s products, all sales are final. Refunds are not offered once an order has been approved and production has commenced.
1. Order Approval and Production
Orders enter production shortly after proof approval and payment confirmation.
By approving your proof and submitting payment, you authorize Zengon to begin production.
Clients are responsible for reviewing all design details carefully prior to approval, including spelling, sizing, layout, QR codes, and regulatory content.
Once production has started, orders cannot be cancelled or modified.
Zengon is not responsible for errors contained within approved artwork.
2. Order Cancellations
Orders may only be cancelled prior to production.
If cancellation is requested before production begins, any applicable design work or preparation costs may be deducted from the refund.
Once production has started, cancellations are not permitted.
3. Custom Artwork Errors
Refunds, replacements, or credits will not be provided for errors caused by incorrect files, typos, sizing mistakes, or incorrect information submitted by the client.
Zengon may, at its discretion, notify clients of obvious technical issues; however, final responsibility for artwork accuracy rests with the client.
4. Damaged or Incorrect Products
All orders are securely packaged using protective materials and appropriate shipping containers based on order size and format.
If an order arrives damaged due to shipping or contains a verified production defect, the client must notify Zengon within 7 days of delivery and provide photographic evidence.
Upon verification, Zengon’s sole obligation is, at its discretion, limited to reprinting and resending the affected portion of the order.
Refunds will not be issued for custom products unless required by applicable law.
Claims for damage or defect must be submitted prior to any alteration, use, resale, or modification of the products.
5. Shipping Damage and Carrier Issues
If shipping damage is confirmed, Zengon will work directly with the shipping carrier to investigate the issue.
Carrier reimbursement claims will be handled by Zengon.
Zengon is not responsible for delays caused by shipping carriers once the order has been transferred and tracking has been issued.
Last Updated: February 14, 2025