Refund Policy
Effective Date: March 29, 2025
At Zengon, customer satisfaction is very important to us. Due to the custom nature of our products, all sales are final and refunds are not typically offered. However, we understand that issues can happen, and we are always happy to work with you to make things right.
ORDER CANCELLATIONS
Cancellations must be requested within 24 hours of placing your order. After this window, your order may have already entered production and may not be eligible for cancellation.
Orders with express or rush shipping often begin processing within hours of confirmation. Please double-check your order details before submitting, as Zengon is not responsible for errors provided by the customer.
If you need to cancel or make changes to your order, please contact us as soon as possible.
DAMAGED OR INCORRECT PRODUCTS
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your order.
We will assess the situation and, at our discretion, offer a replacement or partial refund.
Please note:
Refunds or replacements will not be provided for errors caused by incorrect information submitted during your order (such as typos or incorrect sizing).
All product details should be carefully reviewed before submitting your order.
NEED HELP?
If you have any questions or concerns about your order, feel free to contact us directly. We are always happy to help.